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Shipping Policy

Shipping Policy

Last Updated: [1/12/24]

Thank you for shopping at PetEx Club. We want to ensure that you have a clear understanding of our shipping procedures, so please take a moment to review our Shipping Policy.

1. Order Processing Time

All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day. Please note that processing time may be extended during peak seasons.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer standard and expedited shipping options. Delivery estimates will be provided based on your location and the selected shipping method.

3. International Shipping

 For international orders, additional customs duties and taxes may apply upon arrival in your country. These fees are the responsibility of the customer.

4. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order's status and estimated delivery date through the provided tracking link.

5. Shipping Delays

While we strive to ensure timely delivery, unforeseen circumstances such as weather conditions, customs delays, or carrier issues may cause delays. PetEx Club is not responsible for any such delays, but we will work diligently to address any issues that may arise.

6. Missing or Damaged Items

If your order is missing items or if you receive damaged products, please contact our customer service team at fasihullah@petex.club within 7 days of receiving your order. We will work to resolve the issue promptly.

7. Shipping Address

Please ensure that the shipping address provided during checkout is accurate. PetEx Club is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

8. Shipping Policy Updates

PetEx Club reserves the right to update and modify this Shipping Policy at any time. Changes will be effective immediately upon posting. Please review this page periodically for updates.

9. Contact Information

If you have any questions or concerns about our Shipping Policy, please contact us at fasihullah@petex.club.

Thank you for choosing PetEx Club for your pet supply needs!