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Return Policy

Return Policy

Return Policy

Last Updated: 2024-01-12

Thank you for shopping at PetEx Club. We want to ensure you have a satisfying shopping experience with us, including a straightforward return process. Please read our Return Policy carefully to understand your options.

1. Eligibility for Returns

We accept returns within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

2. Initiating a Return

To initiate a return, please contact our customer service team at Provide your order number, a clear explanation of the reason for the return, and any relevant photos if applicable.

3. Return Shipping

Customers are responsible for the cost of return shipping, except in cases where the item received is incorrect, damaged, or defective. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.

4. Refund Process

Upon receiving and inspecting the returned item, we will notify you of the status of your refund. If the return is approved, we will initiate a refund to your original payment method.

5. Exchanges

If you wish to exchange an item for a different size, color, or product, please contact our customer service team. Exchanges are subject to availability, and any price differences will be charged or refunded accordingly.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at We will provide instructions on how to proceed, whether through a replacement, refund, or other appropriate resolution.

7. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

  • Personalized or custom-made items
  • Gift cards
  • Perishable goods

8. Cancellation Policy

Orders can be canceled within 24 hours of purchase. If you wish to cancel an order, please contact us promptly at

9. Contact Information

If you have any questions or concerns about our Return Policy, please contact us at

10. Changes to the Return Policy

PetEx Club reserves the right to update and modify this Return Policy at any time. Changes will be effective immediately upon posting. Please review this page periodically for updates.

Thank you for choosing PetEx Club for your pet supply needs